Refunds, cancellations & rescheduling

This policy applies to professional fees for financial auditing engagements with Sumi Balance Advisory, including statutory year-end audits, internal control assessments, pre-audit readiness reviews, and subsidiary reporting support. It does not cover goods retail or subscription products — we do not sell those.

Eligibility

Refunds relate to prepaid fees under a signed engagement letter. Website estimate requests do not create charges. Informational fee ranges on this site are not invoices.

Timeframe

Cancellation or refund requests should be sent in writing to hello@cloud-connectivitycom.digital within 14 days of the event giving rise to the request (for example, client-initiated cancellation before fieldwork).

Full or partial refunds

If you cancel before planning work begins, prepaid amounts are refundable minus any non-refundable deposit stated in the engagement letter. If planning or fieldwork has started, we refund the unused portion after deducting time already incurred at the rates implied by the fixed fee, documented in a closing statement.

Non-refundable items

Agreed out-of-pocket travel already booked with your approval, and third-party confirmations paid on your behalf, are non-refundable once incurred. Completed report issuance fees are not refundable after the auditor’s report is delivered.

Deposits

Statutory engagements typically require a 40% deposit on acceptance. That deposit is applied to the final fee. It becomes partly or fully non-refundable once planning hours exceed a threshold set in the engagement letter (commonly after the planning meeting).

Cancellation & rescheduling

You may request to reschedule fieldwork subject to our capacity around March and September year-ends. Moving dates with less than ten business days’ notice may incur a rescheduling charge covering committed travel or staff allocation. We may cancel or pause an engagement if independence is impaired or required records are not provided; in those cases, fees for work completed remain payable and unused prepaid balances are refunded.

No-shows

If key client contacts are unavailable for agreed inventory observation or walkthrough dates without notice, time set aside may be billed and a new date re-quoted.

Work already started

Hours spent on risk assessment, sample selection, or testing before cancellation are deducted from any refund. Working papers prepared remain our professional records.

Process & timing

Email hello@cloud-connectivitycom.digital with your engagement reference and reason. We confirm the calculation within ten business days. Approved refunds are returned by the original payment method within 21 business days where the banking channel allows; otherwise by bank transfer to an account you nominate.

Contact

Refund requests: hello@cloud-connectivitycom.digital · +81-8-118-8769 · 9389 Lane Freeway, 千田村, 島根県, Japan